Refund & Cancellation Policy – Yumoora Cakes
At Yumoora Cakes, we strive to deliver fresh, high-quality cakes and desserts for every celebration. Since our products are freshly prepared and perishable in nature, the following refund and cancellation policy applies.
1. Order Cancellation
- Orders can be cancelled up to 4 hours before the scheduled delivery or pickup time.
- A small payment gateway/processing fee may be deducted from the refund amount.
- Orders cancelled within 2 hours of delivery are non-refundable, as preparation of the order may have already begun.
- Same-day delivery orders cannot be cancelled once confirmed.
2. Customized & Designer Cakes
- Customized, photo, theme, and designer cakes are specially made according to customer requirements.
- Once confirmed, customized cake orders cannot be cancelled, modified, or refunded.
- Any design approval shared by the customer will be considered final before production begins.
3. Refund Eligibility
Refunds may be provided in the following situations:
- The order was not delivered due to an issue from our side.
- The wrong product was delivered.
- The product was delivered in a damaged condition caused before delivery.
- The ordered item is unavailable and no suitable replacement is accepted by the customer.
Approved refunds will be processed to the original payment method within 5–7 business days.
4. Non-Refundable Situations
Refunds will not be issued in the following cases:
- Incorrect delivery information provided by the customer.
- Recipient unavailable at the delivery address.
- Failed delivery attempts due to unreachable contact numbers.
- Minor variations in cake design, color, decoration, or packaging, as handmade products may differ slightly from displayed images.
- Damage caused after successful delivery.
- Delay caused by traffic, weather conditions, festivals, public restrictions, or other circumstances beyond our control.
5. Quality Concerns
If you receive a product that is damaged or not as ordered, please contact us within 1 hour of delivery and share clear photographs of the product.
Our team will review the issue and may offer:
- A replacement product,
- Store credit, or
- A partial/full refund, depending on the situation.
6. Refund Processing Time
- Online payment refunds: 5–7 business days
- UPI/Card/Net Banking refunds: Subject to bank processing timelines.
- Store credit (if offered): Issued within 24 hours after approval.
7. Contact Us
For cancellation, refund, or support requests, please contact:
Yumoora Cakes
Website: www.yumooracakes.com
Email: support@yumooracakes.com
We are committed to making every celebration sweet and memorable.
